Civic · 6 pages · 12 min
Why the dispatcher is not the help itself
A dispatcher assigns the unit that will arrive; the dispatcher does not perform the rescue.
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From the opening
A dispatcher is the person at the answering point who interrogates the caller, chooses a priority, and assigns a field unit by radio or computer. The help itself is the crew that arrives and does the police, fire, or medical work the incident requires. The opening covers intake and priority come first, assignment puts a unit in motion, and phone instructions are not treatment.
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Inside
- Intake and priority come first
- Assignment puts a unit in motion
- Phone instructions are not treatment
- Scene command starts after arrival
- Where the idea stops applying
- A distinction worth keeping
Sources
- Emergency medical dispatch
- Public safety telecommunicator